Terms & Conditions

COMPANY INFORMATION

 PLESNIK d.o.o.

Logarska dolina 10,

SI – 3335 Solčava

Tax number: SI69524980

Registration number: 5598257000

HOTEL INFORMATION:

 Hotel Plesnik****

Logarska dolina 10,

SI – 3335 Solčava

www.plesnik.si

Email: info@plesnik.si

Phone: (03) 839 23 00

BANK:

Sparkasse d.d

Transaction account: SI56 3400 0101 1524 124

BIC / SWIFT code: KSPKSI22

Payment

• To guarantee your reservation, a valid payment or credit card is required, or an advance payment of 100 % of the reservation. The guest’s card will be charged for the full amount of the stay on the day of booking.
• We accept the following cards: Visa, Mastercard, Maestro, American Express.
• Advance payment for guests without a credit card can be made via the company’s bank account (TRR), no later than 3 days before check-in.

Check-in / Check-out

• Check-in: from 14:00 to 22:00
• Check-out: until 10:00
• On the day of arrival, the hotel will hold the room until 22:00. Guests arriving later must inform the hotel in advance, no later than 22:00 on the day of arrival. Otherwise, the hotel is not obliged to hold the room and may charge no-show fees.

Parking

• Hotel Plesnik offers free parking for guests directly at the hotel.
• The parking area is spacious and suitable for cars and electric vehicles. Charging stations for electric vehicles are available.

Tourist Tax

• Tourist tax is not included in the room price:
  • Adults (18+): €2.50 per night
  • Children 7–16.99 years: €1.25 per night
  • Children up to 6.99 years: exempt
• When booking via email, phone, or other channels, please indicate the actual number of guests staying in the room.
• Guests are asked to respect quiet hours from 22:00 to 06:00 in rooms and all common areas.

Check-in Requirements

• Guests must present a valid photo ID (ID card or passport). Check-in is not possible without it.

Reservation Confirmation and Cancellation Fees

Groups:

• 30–28 days before arrival: 25 % cancellation fee
• 27–8 days before arrival: 50 % cancellation fee
• 7–2 days before arrival: 65 % cancellation fee
• 2–1 day before arrival: 80 % cancellation fee
• On the day of arrival: 100 % cancellation fee

Individual Guests:

• Cancellations can be submitted only by email.
• Free cancellation if made 7 days or more before arrival.
• Cancellations less than 7 days before arrival: 100 % of the first night charged (for 1–2 night reservations).
• For reservations of 3 nights or more: 30 % of the total reservation cost applies.
• During high season (June–September and New Year holidays), cancellations will incur a charge equal to the entire deposit. Refunds are not possible during this period.
• To confirm the reservation, credit card details or a 30 % deposit is required.

Supplements and Discounts for Extra Beds

• Baby cots: free of charge
• Children 0–3 years: free
• Children 3–12 years: 50 % discount on extra bed

Additional Hotel Services

• Available on request and subject to availability: e-bicycle, massage, yoga, meditation, etc.

Pets

• Pets up to 25 kg are allowed.
• Additional daily fee: €25

Smoking

• Hotel Plesnik is a non-smoking hotel.
• Smoking indoors is strictly prohibited. Violation incurs a €100 cleaning fee.
• Guests may smoke outside: on the terrace or in front of the main or rear entrance.

Breakfast and Restaurant

• Breakfast: 07:00 – 10:00 (buffet)
• Room service available until 22:00
• Restaurant open daily until 22:00

Hotel Property

• Guests are obliged to take care of hotel property as their own. Costs for damage or loss will be charged.

Data Protection

• The hotel complies with data protection regulations.
• Upon check-in, guests must present a valid photo ID. Information collected: name, surname, date of birth, gender, and citizenship. The same information is required for accompanying guests.
• Data is used for booking, payment, and legal reporting (Ajpes).
• Credit card number and validity will also be checked at check-in.

Contact

For additional questions, you can contact us by phone at (03) 839 23 00 or by email at info@plesnik.si.
We look forward to your visit and wish you a pleasant stay with us.

Photo Credits

Photography featured on this website:

• Suzan Gabrijan,
• Jošt Gantar,
• Aljaž Hafner,
• Tomo Jeseničnik,
• Miran Kambič,
• Katja Krasko Štebljaj,
• Urban Štebljaj,
• Danilo Tič,
• Aljoša Videtič,
• Hotel Plesnik archive, Slovenian Tourist Board (STO),
• @coupleaway